WARRANTY

KFHealth Warranty — What's Covered

Every new KFHealth device comes with a 2-year limited warranty against defects in manufacturing and materials, starting from the date of purchase. Certified Refurbished devices carry a 1-year limited warranty.

This warranty covers:

• Defects in manufacturing
• Faults in materials
• Electronic and hardware component failures under normal use
• Free repair or, at our discretion, replacement

• Damage caused by misuse, accident, or neglect
• Damage from tampering, unauthorised repair, or modification
• Normal wear and tear
• Damage from immersion in water or other liquids
• Accessories (adhesive electrodes, lead wires) — these are consumable parts and are replaceable separately
• Cosmetic damage that doesn't affect the device's function
• Damage from using non-KFHealth accessories

KFHealth's liability under this warranty is limited to the original purchase price of the device.

1. Email usage@kfhealth.eu with your order number and a description of the issue.
2. We'll respond within 1 business day with next steps — in many cases, troubleshooting can resolve the issue without a return.
3. If the device needs to be returned for inspection, we'll provide shipping instructions.
4. Approved claims are repaired or replaced free of charge and returned to you with free shipping.

Want More Coverage?

Our KFHealth Care Plan extends your coverage from 2 years to 3 years and adds protection against up to 2 incidents of accidental damage — drops, knocks, and everyday mishaps. Add it to your order at checkout, or within 30 days of your device purchase.

Your Statutory Rights

This warranty is in addition to — not in place of — your rights under EU consumer law. Under EU Directive 2011/83/EU and the Belgian Consumer Code, you have a 2-year statutory guarantee of conformity on all goods purchased from KFHealth, and a 14-day right of withdrawal on distance purchases. These rights apply regardless of whether you purchase the KFHealth Care Plan.